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Horseshoe Hammond Casino and Parkhurst Dining Services, the food Karina, of Valparaiso, mask up before they head out for some pizza.


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SCHERERVILLE — Diners and shoppers were caught by surprise when the power suddenly went out at the Shops on Main shopping center at.


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The Venue at Horseshoe Casino, Hammond: See reviews, articles, and 13 photos of The Venue Jill Scott Concert/Power Outage/Poor Customer Service.


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Glad I didn't bc this is the first I'm seeing of this: akado-lichnyj-kabinet.ru​06/27/horseshoe-casino-reopens-after-power-outage/.


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Posted (or last update) Jun 28, No power, no gambling - power outage to the Horseshoe Casino in Hammond. The outage was cause by a power surge.


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The Venue at Horseshoe Casino, Hammond: See reviews, articles, and 13 photos of The Venue Jill Scott Concert/Power Outage/Poor Customer Service.


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Horseshoe Hammond Casino and Parkhurst Dining Services, the food Karina, of Valparaiso, mask up before they head out for some pizza.


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Seats are roomy and comfty. Will be back to see many more events here. She tells me that their ticket readers where down the entire night due to an earlier power outage, so no one had their tickets scanned. God sound system. Once we parked, we made our way through the casino to get to the Venue. Anything that showed me that they appreciated my patronage and wanted to keep my business in the future. Despite this, we continue to find our seats, that's when an usher approached us and offered to take us to our seats. We hope you will be back for another exciting show at The Venue. But given the extent of the situation, I was put off by the fact that the manager never acknowledged me during the situation other than to ask me if I resold my tickets. The set up is nice and the seating is perfect, I dont' think there's a bad seat in the house. I could see getting harassed if any of us were drunk or being stupid, but we all were drinking water and just wanted to dance along with the show, just like the entertainer requested. I explain to her what happen last night and all I got were excuses in return and still no apology for the terrible experience. Time of year. Customer service very helpful and friendly. Went to a concert and it was great! The show was amazing. Which doesn't make sense because their tickets had my name on them, which I would think should show ownership, right? She then told me she doesn't know what more compensation I wanted because the Venue did everything they were supposed to do. However in the moment, I didn't stop to ask to request to speak with the manager again because I was there to see a great show and I didn't want to miss it by waiting for the manager to show up again. The Venue at Horseshoe Casino. She asks the usher for my ID, never approaching me to ask herself or to acknowledge us. The seats are comfortable and roomy the staff is wonderful especially when its a popular artist they do a great job maintaining order. We get to our seats only to find someone else sitting there. Reviews Write a review. It's not a huge venue by any means, but rather just right. All languages. Unfortunately, we couldn't even enjoy the entire show because roughly 30 minutes into Jill's set, there was a power outage and the remainder of the show was cancelled. The rules are posted yet people still try to record concerts. It began with parking which was an absolute nightmare. A good place to enjoy any event. The people working it however, might have been the rudest I have ever encountered. No one to assist with hundreds of cars merging into one lane to enter the casino's property, which caused very long delays and several people to run a red lights just to make it onto the ramp to get to the casino's parking garage. My advice to others is to avoid this place at all costs. I've been to this casino many, many, many times to gamble, dine and have fun but never before went to the Venue. Date of experience: August See all reviews. When we made it up the escalator, there was a worker informing guest that if tickets were on your phone that you must go to the box office to print out your tickets. Language All languages. How these women got my tickets I have no clue, other than to speculate that someone if not one of them hacked my Ticketmaster account. We were in the line for no more than 5 minutes and I hear from another concert goer, not an employee of the Venue, that if tickets are on your phone that you could go straight to the door. Much better people. Other shows have all been good. I called The Venue earlier this afternoon a business day later to speak with a manager or anybody in power for that matter, for two reasons. Maybe even a coupon to make sure I return to the business. But, I ended up speaking with the manager of the Box Office only to be disappointed again. English Show reviews that mention.{/INSERTKEYS}{/PARAGRAPH} We walk to the door and I show the attendant my two tickets for the concert and she lets us in. Log in to get trip updates and message other travelers. Oh, and great sound, not too loud and the staff was friendly. Review Highlights. She then asks the people sitting in our seat, directly, for their tickets and ID. This manager takes down my information to leave a message for Katie, the manager that was on duty. No apology, no explanation regarding what would happen with those people that were in possession of MY tickets, the manager didn't take down my information to follow up with me later, nothing. Thank you Nijah for the complementary tickets. Traveler type. So much to choice from I had a terrible experience the night of the Jill Scott concert. The usher asks them for their tickets and strangely enough these people have printed tickets for the same seats. I hear her tell the two women in our seats to come with her. Excellent Very good Average Poor 3. {PARAGRAPH}{INSERTKEYS}The Venue is a great place for concerts I have been over 10 times to different concerts have a All employees were friendly and helpful. The location of the restrooms and places to purchase items, along with drinks, is perfect. My first reason was in an effort to receive an apology regarding my experience. I hand the usher my ID, he then gives it to his manager. While during our very brief conversation, I could see the printed tickets from the women sitting in our seats in the manager's hand and on those tickets were my name. Traveler rating. We decided to eat at the buffet. I reply no, she then walks off with the women trailing her. Thank you for your review of The Venue! She then walks to me hands me my ID and phone and asks me if I resold my tickets. But I feel like all I have gotten in return thus far, are excuses. I've been to quite a few events at The Venue, I've never had a bad seat, the sound is good, although one event was so loud Cabaret it was painful to sit through. She said nothing to me other than to ask me if I resold my tickets. I think it might be a job requirement. Filter reviews. My second reason was to gain more insight about what happen to the women that were in my seats. So, we walk over to the box office to print my tickets. I have also been to other events cooking demonstrations and they were all great. We hightailed it out and went to Blue Chip in Michigan City. Bad form, I'll never be back. I don't even know if it could have been possible to file a report with police due to the fact that someone else stole my tickets to begin with. This is a wonderful place for a concert, not a bad seat in the house. When the manager shows up, she speaks with the usher and he explains the situation. I have been to the venue on several occasions, whether it's a concert or party. We are happy to hear about the experience that you had, including the legendary Horseshoe customer service. She also told me that she heard of the situation and said that the women were escorted from the casino altogether. We were prepared to spend much more money there that night, get the buffett and throw some cash on the tables. Reviewed August 18, Reviewed July 3, Review of The Venue at Horseshoe Casino. I explained to her that I wasn't looking for any compensation just an explanation or an apology for my experience. Terrible 6. The buffet is right across from the Venue, it's a very nice atmosphere, thumbs up.